g99com Terms & Conditions — The Rules That Govern Your Account and All Platform Activity

1 Definitions

In these Terms & Conditions, the following definitions apply:

• "g99com," "we," "us," or "the Platform" refers to the g99com online gaming website accessible at g99com.com and all associated services.
• "You" or "the Player" means any natural person who has registered a g99com account and is using the platform's services.
• "Account" means the personal account registered by a Player on g99com, associated with a unique username and a PKR wallet balance.
• "PKR" means Pakistani Rupees, the sole currency in which all g99com account balances, deposits, withdrawals, and bonuses are denominated.
• "Bonus Funds" means any promotional credits, free spins, cashback, or matched deposit amounts credited to your account by g99com under a promotional offer.
• "Wagering Requirement" means the total PKR amount of eligible bets required to be placed before bonus-derived winnings become withdrawable.
• "KYC" means Know Your Customer — the identity and age verification process required before first withdrawal from a g99com account.
• "Game of Chance" means any game offered on g99com — including slots, live casino, Cockfighting, and other wagering products — in which outcome is determined by a certified RNG or real-time live event.

2 Acceptance of Terms

By completing the g99com account registration process, making any deposit in PKR, or accessing any game or feature on the g99com platform, you confirm that you have read these Terms & Conditions in full, that you understand them, and that you agree to be bound by them without reservation or qualification.

If you do not agree with any part of these Terms & Conditions, you must not register an account, make a deposit, or use the g99com platform in any capacity. Continued use of g99com following any published amendment to these Terms constitutes acceptance of the amended version.

3 Eligibility & Registration

To register and use a g99com account, you must satisfy all of the following eligibility requirements at the time of registration and throughout your use of the platform:

• You must be at least 18 years of age. g99com strictly prohibits access by persons under 18 and verifies age using CNIC details during the KYC process.
• You must be the natural person registering the account — registration on behalf of another individual is prohibited.
• You must provide accurate, truthful, and current personal information during registration, including your full legal name, Pakistan mobile number, and date of birth.
• You must not currently be subject to a self-exclusion agreement with g99com or any other gaming platform that extends to g99com.
• You must not be listed on any regulatory exclusion register applicable to online gaming.
• You confirm that funds deposited to your g99com account are derived from legitimate sources and are not proceeds of any illegal activity.

g99com reserves the right to verify eligibility at any point and to suspend or close accounts where eligibility requirements are found not to have been met.

4 Account Management

4.1 Single Account Policy. Each individual may hold only one active g99com account at any time. Multiple accounts held by the same individual — whether using different mobile numbers, email addresses, payment details, or personal information — are prohibited. Where duplicate accounts are identified, g99com will close all but the first-registered account and may void any winnings derived from the duplicate accounts.

4.2 Account Security. You are solely responsible for maintaining the confidentiality of your g99com login credentials. You must not share your username or password with any third party. g99com will not be liable for any unauthorised access resulting from your failure to protect your account credentials. You must notify g99com immediately upon discovering any unauthorised access to your account.

4.3 KYC Verification. g99com requires completion of KYC identity verification before processing any withdrawal from your account. KYC requires submission of a valid Pakistani CNIC (Computerised National Identity Card) and may require additional documentation at g99com's discretion. Failure to complete KYC within a reasonable period may result in account restrictions.

4.4 Account Closure. You may request closure of your g99com account at any time by contacting support. Any balance remaining in your account at the time of closure will be returned to your verified withdrawal method in PKR, subject to the completion of all active wagering requirements and KYC verification.

5 Deposits & Withdrawals

5.1 Approved Payment Methods. g99com accepts deposits and processes withdrawals exclusively through the following approved PKR payment methods:

5.2 Currency. All deposits and withdrawals are processed exclusively in PKR. g99com does not accept deposits in foreign currencies and does not apply currency conversion at any point in the deposit or withdrawal flow.

5.3 Withdrawal Eligibility. Withdrawals are subject to: (a) completion of KYC verification; (b) satisfaction of any applicable wagering requirements on bonus funds; (c) the withdrawal amount not exceeding the verified account balance net of any active bonus funds; (d) the withdrawal method matching the deposit method used for the relevant funds where required.

5.4 Withdrawal Limits. Minimum and maximum withdrawal amounts apply per transaction as specified in the cashier section of your g99com account. These limits may be adjusted for VIP tier members as stated in the VIP program terms.

6 Bonuses & Promotions

6.1 General Bonus Terms. All promotional offers made available by g99com — including but not limited to welcome bonuses, reload bonuses, Daily Rewards credits, cashback, free spins, and streak bonuses — are subject to the specific terms stated at the point of claiming and to these general bonus terms.

6.2 Wagering Requirements. Bonus funds and any winnings derived from them are subject to wagering requirements expressed as a PKR total bet amount. Wagering requirements must be met in full before bonus-derived funds become eligible for withdrawal. The applicable wagering requirement is disclosed in PKR terms before any bonus is claimed.

6.3 Bonus Expiry. All bonus funds, free spins, and promotional credits expire within the timeframe stated on the offer — typically between 7 and 30 days from the date of crediting. Expired bonus funds are removed from your account without replacement.

6.4 Bonus Abuse. g99com reserves the right to void bonus funds and any winnings where patterns of bonus abuse are identified — including but not limited to: multiple accounts claiming a single-instance offer; low-risk wagering strategies designed to complete wagering requirements without genuine engagement with the games; and exploitation of offer terms in a manner inconsistent with recreational gambling.

6.5 One Bonus at a Time. Unless expressly stated otherwise in the applicable offer terms, only one bonus offer may be active in your g99com account at any given time. Attempting to stack bonuses without g99com's explicit written permission may result in all bonus funds being voided.

7 Game Rules & Fairness

7.1 RNG Certification. All slot, table game, and other casino game outcomes on g99com are generated by a certified Random Number Generator (RNG) system. The RNG is independently audited to confirm that outcomes are statistically random, unmanipulated, and consistent with the published Return to Player (RTP) percentages for each game.

7.2 Live Casino & Cockfighting. Live dealer game outcomes and Cockfighting bout results are determined by real-world physical events — card draws, dice rolls, roulette wheel spins, or live arena bouts respectively. g99com does not control and does not guarantee any particular outcome in live event categories.

7.3 Malfunction Policy. In the event of a technical malfunction affecting a game round — whether in a slot, live casino, or other category — g99com reserves the right to void the affected round and return the applicable stake to the player's account. Malfunction voids play and no claim for winnings that would have resulted from a malfunctioning round will be entertained.

7.4 Bet Cancellation. Once a bet has been confirmed by the g99com system and the relevant game round has commenced, the bet cannot be cancelled or modified. You are solely responsible for confirming the accuracy of your bet before submission.

8 Prohibited Conduct

The following activities are strictly prohibited on g99com and may result in immediate account suspension, forfeiture of all balances, and reporting to relevant authorities where applicable:

• Opening, using, or attempting to open more than one g99com account.
• Providing false, misleading, or incomplete personal information during registration or KYC.
• Using the g99com platform to launder money or process funds derived from illegal activity.
• Attempting to manipulate game outcomes through collusion, software exploits, or any other technical means.
• Using automated software, bots, scripts, or mechanical devices to interact with the g99com platform in place of genuine human play.
• Exploiting errors, glitches, or vulnerabilities in the platform's software to gain an undue advantage.
• Sharing account credentials with any third party or allowing another individual to play using your account.
• Engaging in chargebacks, payment disputes, or reversals of deposits made to g99com through approved payment methods.
• Attempting to access the g99com platform using VPN, proxy, or other IP masking services to circumvent geographic or account restrictions.

9 Intellectual Property

All content on the g99com platform — including but not limited to game software, graphics, sound, trademarks, logos, interface design, text, and promotional materials — is the intellectual property of g99com or its licensed content providers and is protected by applicable intellectual property law. You are granted a limited, non-exclusive, non-transferable licence to access and use the g99com platform for personal recreational gambling purposes only. This licence does not permit reproduction, distribution, modification, reverse engineering, or any commercial use of g99com's intellectual property.

10 Limitation of Liability

To the maximum extent permitted by applicable law, g99com and its officers, directors, employees, and agents shall not be liable for: (a) any loss of funds arising from your own breach of these Terms & Conditions; (b) any indirect, incidental, consequential, or punitive losses arising from your use of the platform; (c) any interruption, suspension, or discontinuation of the platform's availability; (d) any technical malfunction, connectivity failure, or data loss not caused by g99com's own gross negligence; or (e) any loss arising from your failure to maintain the confidentiality of your account credentials.

g99com's aggregate liability to any individual player shall in no circumstances exceed the total PKR amount deposited by that player to their g99com account in the 30 days preceding the event giving rise to the claim.

11 Privacy & Data

g99com collects, processes, and stores personal data in accordance with its Privacy Policy, which is incorporated into these Terms & Conditions by reference. By registering a g99com account, you consent to the collection and processing of your personal data as described in the Privacy Policy. g99com uses your data to operate your account, process PKR transactions, conduct KYC verification, personalise the platform experience, and comply with applicable legal and regulatory obligations. Your data is not sold to third parties for commercial purposes.

Please review g99com's Privacy Policy for full details of how your information is managed.

12 Responsible Gaming

g99com is committed to responsible gaming. The platform provides the following tools, accessible at any time from within your account settings, at no cost:

• Deposit Limits: Set daily, weekly, or monthly PKR deposit caps on your account.
• Session Time Alerts: Receive notifications after specified periods of continuous play.
• Cool-Down Period: Temporarily restrict your access to g99com for a specified number of days.
• Self-Exclusion: Permanently or indefinitely exclude yourself from g99com. Self-exclusion takes effect immediately and cannot be reversed for the minimum exclusion period elected.
• Reality Checks: Periodic on-screen reminders of time spent in active play.

If you believe you may have a gambling problem, please review our Responsible Gaming page for guidance and support resources available to players in Pakistan. You must be 18 or over to use g99com.

13 Amendments to These Terms

g99com reserves the right to amend, update, or replace these Terms & Conditions at any time. When material changes are made, g99com will notify registered players via a notice displayed on the platform and, where appropriate, via a message to your registered Pakistan mobile number. The amended Terms take effect from the date published. Your continued use of the g99com platform following the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not accept the revised Terms, you must stop using the platform and may request account closure.

14 Governing Law & Disputes

These Terms & Conditions and any dispute or claim arising out of or in connection with your use of the g99com platform shall be subject to the governing laws applicable to g99com's operating jurisdiction. g99com will make reasonable efforts to resolve disputes with players directly and amicably. Where a dispute cannot be resolved informally, g99com's published dispute resolution procedure applies — details of which are available in the FAQ section of the platform.

You agree that any dispute resolution proceedings will be conducted on an individual basis — class action claims against g99com are not permitted under these Terms.

15 Contact Information

For questions or clarification regarding these Terms & Conditions, please contact g99com's support team via the live chat function available inside your g99com account, or by email at the following address (plain text — not a clickable link):

support@g99com.com

g99com's support team is available 24 hours a day, 7 days a week, including during HBL Pakistan Super League season peak hours and Pakistan public holidays.